Justin's HOPE healthcare tumblelog

…Thornburgh and Pichert believe the questionnaire’s responses are a strong indication that a significant problem remains in healthcare settings. For example, some of those who participated gave these examples of their anger and frustration with their interactions with superiors or peers:

• “A physician wanted to do something that put the patient in an unsafe situation, violated State and Federal laws and regulations and JCAHO standards. When I informed the physician he couldn’t do this, and that he put patients at risk, he told me I couldn’t do that and he would have me fired…The physician was yelling and using many expletives.”
• “I have been targeted by a physician that exhibits unprofessional behavior on a regular basis. He yells, throws charts and degrades nurses always looking for something wrong and someone to blame. He has told patients not to listen to the nurses; they don’t know what they are talking about. His behavior is not addressed—he is one of our biggest admitters.”

Those initiating such behavior most often were nurses, physicians, managers or administrators, according to the survey results…