Justin's HOPE healthcare tumblelog

Thanks to Marie Bismark, Robin Youngson, IHI and the New Zealand Medical Journal for spreading the word!

Please click on title and read and share Marie’s wonderful article with your staff. Have a discussion and use it in medical/nursing/pharmacy schools. I am honored to work with this wonderful group of compassionate leaders. Join our facebook group, as well, Compassion in Healthcare-The Heart of Healing. Robin is the founder of The Center for Compassion in Healthcare in New Zealand. http://www.compassioninhealthcare.org/

Marie writes: “An apology to the patient following an adverse event can bring comfort to the patient, forgiveness to the health practitioner, and help restore trust in their relationship. Yet, for many practitioners saying “I’m sorry” remains a difficult thing to do. This article explores the key elements of a full apology and when they should be used, and how to support practitioners in making an apology to patients who have been harmed.”